Return Policy for Linesets.com
At Linesets.com, we are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied with your order, we offer a straightforward return policy as follows:
1. Return Period
Returns are accepted within 30 days from the date of purchase. After this period, unfortunately, we cannot offer a refund or exchange.
2. Eligibility for Returns
Items must be unused, undamaged, and in their original packaging to qualify for a return. Custom or made-to-order items are not eligible for return unless they are defective or damaged upon arrival. Proof of purchase (e.g., receipt or order number) is required to process any return or exchange.
3. How to Initiate a Return
Contact our customer service team at info@linesets.com or call 1-800-413-5268 to begin the return process. Provide your order number, the item(s) you wish to return, and the reason for the return.
4. Return Shipping
Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
5. Refunds & Exchanges
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original payment method, and the refund will typically appear on your account within 5-10 business days.
Exchanges can be made for the same item in a different size or color, subject to availability. If the item you wish to exchange is no longer in stock, we will issue a refund.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of delivery. We will either provide a replacement or issue a refund, depending on the condition of the product and your preference.
7. Non-Returnable Items
Some products are non-returnable, including:
- Custom Linesets made to Order
- Opened and / or Used Products
8. Contact Information
For any questions or concerns regarding your return, please feel free to contact our customer service team:
Email: info@linesets.com
Phone: 1-800-413-5268